Procedures
ARRIVALS & DEPARTURE
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Pets
No pets are allowed inside the cottage nor in the garden. Should it become clear that guests have brought a pet they will be asked to leave immediately and still be liable for the full cost of their stay. An additional cleaning costs will be passed onto guests. Should there be a need for a deep clean after guests have departed, an additional cleaning fee will be charged as well as any loss of earnings due to delays in turn-around. Minimum charge of £150 (Good Housekeeping Deposit).
Water, shower & septic tank
Chapel Cottage is not on the mains sewage. The drains at the cottage are easily blocked.
The shower is sometimes is slow to drain. However, should you notice that the sinks or toilets are also being slow to drain, please contact us and we will organise for the drains to be rodded.
Oil Heating
The oil level at the cottage is checked regularly. However, if having run through the checks for Heating and Hot Water, you should believe that they are not working due to a shortage of oil, please contact us and we will be happy to check the level for you.
Number of Guests
The number of persons occupying the cottage must not exceed six guests. We recommend a maximum of 4 adults due to the bedroom configuration. The property may be used for personal & domestic purposes only. We reserve the right to refuse entry to the entire party if these conditions are not observed.
Access for owner & maintenance staff
The owner or their agents shall be allowed access at any time.
Care, Maintenance & Cleanliness
Guests shall maintain the accommodation, fixtures & effects in the same state of repair and condition as at the commencement of the holiday and shall leave the cottage in the same state of cleanliness and general order as it was found.
Smoking
Smoking is strictly prohibited and whilst routine final cleaning and laundry is included for the specified guests, the owners shall be entitled to recover the cost (estimated if not precisely known) of any additional cleaning, laundry, or damage caused by guests including the value of any consequential losses.
Breakages
The supervision of children, babies, and any adults requiring care remains the responsibility of the guest at all times. We know that accidents happen, we would ask that you either let us know via the numbers provided or via the online non-urgent maintenance form for minor breakages so that it can be repaired and replaced for the next guest.
The guest is bound to reimburse the owners for replacement, repair or extra cleaning costs where reasonably demanded by the owners for any damage caused by the guest.
Guests agree to inform owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Guests and their guests should not remove any item from the property. The owner may ask for reasonable replacement costs.
Concerns & Complaints
Complaints received from guests after departure cannot be accepted, as the owners will have had no opportunity to resolve the complaint at the time.
Noise
Guests should not cause nuisance or annoyance to occupants of nearby properties.
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Chapel Cottage is situated in a residential area. We therefore have a policy on late-night noise, with quiet hours between 11pm and 9am. All outside music is prohibited in consideration of nearby properties. If, in the opinion of the agent/owner, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the agent/owner as discharged and the agent/owner may repossess the property immediately. The guest will remain liable for the whole cost of rental and no refund shall be due.
EV Charging
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Chapel Cottage has a Type 2, Andersen 7kw electric vehicle (EV) charging point. We would politely ask guests to plug in & charge their vehicle overnight wherever possible, as this allows us to take advantage of the lower overnight rates. The EVCP is situated on the private gravel driveway adjacent to the cottage. Here is a simple video showing you how to unfurl the tethered cable.
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We will activate the charger for your from the beginning of your stay, via the app. This will also allow us to monitor usage.
Below is the table of the lights on the charger. Should you have any issues, for example, that the charger is switched off on arrival, simply contact via the chat facility below or drop us an email and we will rectify this immediately.
Off Street Parking
Chapel Cottage offers off road parking for two cars. The gateway is wide enough for a large 4x4. Further parking is available close by, opposite the Warham Horseshoes, should you need it.
